tjbet's Privacy Policy
Your security at tjbet is our top priority. This policy provides a complete overview of how we collect, use, and protect your information.
1 Introduction & Scope
tjbet is a secure and reliable online gaming platform operated for users in Bangladesh. We take the privacy and security of our members' personal information very seriously. This privacy policy explains how tjbet collects your personal information, what purposes it is used for, who it may be shared with, and what steps we take to protect it.
This policy applies to the tjbet website, mobile version, and all related services. By using any tjbet service, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any term in this policy, you are advised to stop using our services.
This policy applies only to individuals aged 21 or older. tjbet does not knowingly collect information from any person under this age.
2 What Information We Collect
We collect various types of information to operate our services smoothly and to provide you with the best possible experience. The information collected can be divided into the following categories:
2.1 Identity Information
We collect the following information for account registration and identity verification:
- Full name and date of birth
- National ID card or passport number (when verification is required)
- Email address and mobile number
- Current address
- Username and password (stored in encrypted form)
2.2 Financial Information
We collect the following financial information to process deposits and withdrawals:
- bKash, Nagad, Rocket, and Upay account numbers (for transactions)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Date and time of deposits and withdrawals
2.3 Technical & Usage Information
Some technical information is automatically collected while you use our platform:
- IP address and device identification information
- Browser type and version, operating system
- Cookies and session data (see Section 7 for details)
- Login time, duration of site visits, and click patterns
- Pages visited and game play history
3 Purpose of Data Use
tjbet uses collected information only for legitimate business purposes. Our main purposes for data use are as follows:
- Account Management: Handling registration, login, password recovery, and account security.
- Identity Verification: Preventing fraud, stopping money laundering, and completing age verification.
- Transaction Processing: Properly managing deposits, withdrawals, and bonus distribution.
- Service Improvement: Analyzing user experience to further improve the platform.
- Customer Support: Resolving issues and answering questions by our 24/7 support team.
- Responsible Gaming: Identifying unusual playing patterns and intervening when necessary.
- Technical Security: Preventing unauthorized access, cyberattacks, and fraud.
- Legal Compliance: Adhering to applicable laws and regulations.
4 Data Sharing & Third Parties
tjbet never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in certain specific circumstances:
4.1 Service Provider Partners
Necessary information may be shared with trusted service providers such as payment processors (bKash, Nagad, Rocket, Upay, and banking partners), game software providers, and technology infrastructure organizations. All such partners are contractually bound to maintain our privacy standards.
4.2 Legal Requirements
If disclosure of information is required under a court order from a competent court, a lawful request from a law enforcement agency, or applicable law, tjbet will fulfill that obligation. In such cases, we will make every effort to notify you in advance, where legally permitted.
4.3 Organizational Changes
In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such circumstances, the new entity will also be bound by this privacy policy.
5 Data Storage & Security
We have implemented industry-standard technical and organizational measures to keep your information secure:
- SSL Encryption: All data transfers are secured through TLS/SSL encryption protocols.
- Data Encryption: Stored sensitive information (passwords, financial data) is kept in encrypted form.
- Access Control: Only authorized personnel can access specific information.
- Regular Security Audits: Regular audits are conducted to identify and fix system vulnerabilities.
- Firewall & Monitoring: Round-the-clock monitoring is in place to prevent unauthorized access and cyberattacks.
However, no transmission of information over the internet or electronic storage is ever completely secure. We strive to ensure the highest level of protection, but an absolute guarantee of security is not possible.
5.1 Data Retention Period
We retain your information only for as long as it is needed for the purposes stated in this policy or as required to be kept under legal obligations. Even after an account is closed, some information may be retained for a defined period to fulfill legal requirements.
6 Your Rights
As a tjbet user, you have the following rights over your own information. To exercise these rights, please contact our support team:
- Right of Access: You can find out what information we hold about you and request a copy of that information.
- Right to Rectification: If there is an error in your information, you can request that it be corrected.
- Right to Erasure: In certain circumstances you can ask for your information to be deleted, though some information may be retained to fulfill legal obligations.
- Right to Restrict Processing: In certain circumstances you can request that the processing of your information be limited.
- Right to Data Portability: Where technically feasible, you can request your information in a structured, commonly readable format.
- Right to Object: You can object to your information being used for marketing communications and ask for it to be stopped.
7 Cookies & Tracking Technologies
The tjbet website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
7.1 Types of Cookies
- Essential Cookies: These cookies are necessary to maintain login sessions, ensure security, and keep the platform functioning correctly. Without them, the site will not work properly.
- Functionality Cookies: Used to remember your preferences, language settings, and other personalized configurations.
- Analytics Cookies: Used to understand which parts of the site are most used and to help improve the service.
7.2 Cookie Control
You can disable non-essential cookies by changing your browser settings. However, disabling certain cookies may limit some site functionality or cause it to not work correctly.
8 Children's & Minors' Privacy
tjbet's services are for individuals aged 21 or older only. We do not knowingly collect information from any minor. Age verification is mandatory during the registration process.
If we are informed that a minor has provided information in our system, we will delete that information as quickly as possible and close the associated account.
9 International Data Transfers
Due to the nature of our services, some information may be sent to servers or service providers located outside Bangladesh. In such cases, we ensure that the relevant country or entity maintains appropriate data protection standards and is contractually obligated to comply with our privacy standards.
10 Policy Changes & Updates
We may update this privacy policy from time to time due to business needs, technological changes, or legal reasons. For significant changes, we will notify you in the following ways:
- A clear notice will be published on the website
- A notification will be sent to your registered email
- You will be informed of the changes when you log in
Continuing to use the site after a change is made will be considered your agreement to the new policy. We therefore recommend reviewing this page on a regular basis.
11 Third-Party Services & Links
The tjbet platform integrates third-party game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.). These providers may have their own privacy policies. We are not responsible for the data collection or usage practices of third parties.
The privacy policies of payment partners (bKash, Nagad, Rocket, Upay, and banks) will also apply to them individually. Please familiarize yourself with the relevant payment partner's policy before completing a transaction.
12 Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team directly. Our 24/7 support team is ready to assist you in both Bengali and English.
Privacy-Related Contact
You can send any requests related to data protection, account data, or this policy to:
Email: [email protected]
Live Chat: Available 24/7 — start from any page on the site
This privacy policy applies to all members of the tjbet platform. The Bengali version of this policy is the original and legally binding document. In the event of any dispute, the Bengali version shall be considered authoritative.